Communication Method on the telephone

Any telephone conversation is simply is simply two-way communication, using particular medium. It is surely not difficult, after all some people will talk on the phone for hours and hours. On the other hand, like any communication, there may be a good deal hanging on it. Any problem will dilute the chances of success. And the problems of ‘voice-only’ communication are considerable, and in some cases prohibitive. It pays, therefore, to consider all the factors that can make vocal communication successful.

These are perhaps best reviewed in terms of how use the telephone itself, your voice and manner, obtaining and using feedback, and planning. The telephone distorts the voice, exaggerating the mouthpiece in a clear normal voice (if you are a woman, it helps to pitch the voice lower). It is surprising how many things can interfere with simple process of write: holding a file or book open at the correct page and holding the phone: sorting through the correct change in a call box: allowing others in the room to interrupt or allowing a bad quality line to disrupt communication (it is better to phone back)- all so obvious yet so easy to get a little wrong, thus reducing the effectiveness of communication.

As we have noted, the telephone was one of the early technological developments that influenced the nature of human communication. As a result of revolutionary advances, its impact persists today. Modern telephone equipment contains redialing, number storing, call waiting, and other features for the electronic office. Moreover, the idea of combining voice and data transmission capability using telephone technology has significant potential for business communication

One type of mobile telephone has been an especially significant development. Developed by AT & T in 1946, cellular telephones allow business communicators to communicaticate from wherever they are instantly, at any time of day and night. The cellular telephone carries messages via regular telephone lines.

Obviously, the cellular telephone has changed the business communication environment. On the plus side, cellular telephones allow instantaneous communication with improved quality and quantity of information. In effect, technology has brought business communication to the driver’s seat. On the negative side, equipment and operating costs are high compared to conventional calling. However, costs are predicated to decrease as technology continues to develop.

10 tips for effective communication on the telephone

  1. Prepare for the call
  2. Be clear about what you want to achieve
  3. Remember the other person has no non-verbal cues
  4. Think about your tone of voice
  5. Make sure you listen carefully
  6. Speak clearly and be succinct
  7. If you don’t understand something, ask
  8. Don’t be tempted to do other things at the same time
  9. Summaries the conversation so that everybody knows what’s expected of them
  10. Voicemails – be clear and keep it short

Leave a comment

Your email address will not be published. Required fields are marked *